Shipping and Returns

Shipping and Delivery

 

How long does it take to ship and deliver my product?

 

Products are shipped from Greece within 4 – 6 working days. The average delivery time following shipment is 3 – 5 working days.

 

Payments

 

Accepted Forms of Payment:

 

–  All major credit cards (Visa or MasterCard)
–  PayPal
–  Master Pass

All payments made using credit cards are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient who will be able to decode it using the appropriate key.

All prices are quoted in Euros and include VAT.

 

SHIPPING AND RETURNS

 

Shipping:

 

The estimated time for all Sandals to be delivered from Greece is 6 – 12 working days. The delivery time following shipment varies for each country according to their custom and duty policies.

TNT Express Shipping is our Shipping Company Agent. Domestic and International delivery is on customers’ expense.

 

Return Policy

 

We hope that you feel happy with your new “Mater Terra Greek Leather Sandals”.

If you have purchased your sandals from our official website http://mtsandals.com/ within 14 days, please see our return/exchange policy below.
Please take into consideration that if you purchased your “Mater Terra Greek Leather Sandals” from other marketing intermediaries, please refer to their return/refund policy.
Products must be returned (for refund or exchange) in their original packaging and state; they must be not worn, altered or used in any way. Also, please include a written notice that clearly states your personal information and request. Pack up the shoes carefully in their original box and a secure outer wrapper and send them back clearly addressed to: MATER TERRA, 95 Pandrossou str., Monastiraki, Athens, 10555, Greece.
Please, send us your “Mater Terra Greek Leather Sandals” by post only, such that we avoid any unnecessary delay in customs. If the item is defective or if we’ve made a mistake with your order, we will be able to offer a full refund for your sandals or an exchange and reimburse your postage costs, if applicable. However, if you are still deciding whether to keep your new sandals, please, when you wear them try to protect the soles from unpleasant markings by standing on a soft surface (eg. Carpet).

 

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  • (Preferable to use CM or Inches)

    US Sizes Euro Sizes UK Sizes Inches CM
    4-4.5 35 2-2.5 8.3" 21.05
    5-5.5 35-36 3-3.5 8.65" 21.9
    6-6.5 36-37 4-4.5 9" 22.75
    7-7.5 37-38 5-5.5 9.35" 23.65
    8-8.5 38-39 6-6.5 9.6" 24.35
    9-9.5 39-40 7-7.5 9.95" 25.25
    10-10.5 40-41 8-8.5 10.25" 26.05
    11-11.5 41-42 9-9.5 10.65" 26.9
    12-12.5 42-43 10-10.5 10.95" 27.85

    (Preferable to use CM or Inches)

    US Sizes Euro Sizes UK Sizes Inches CM
    12.5 30 11.5 7.25" 18.4
    13 31 12 7.5" 19.1
    13.5 31 12.5 7.625" 19.1
    1 32 13 7.75" 19.7
    1.5 33 14 8" 20.3
    2 33 1 8.125" 20.6
    2.5 34 1.5 8.25" 21
    3 34 2 8.5" 21.6

    (Preferable to use CM or Inches)

    US Sizes Euro Sizes UK Sizes Inches CM
    8-8.5 39 6-6.5 10.03937007" 25.5
    9-9.5 40 7-7.5 10.23622046" 26
    10-10.5 41 8-8.5 10.43307086" 26.5
    11-11.5 42 9-9.5 10.62992125" 27
    12-12.5 43 10-10.5 11.02362204" 28
    13-13.5 44 11-11.5 11.22047243" 28.5
    14-14.5 45 12-12.5 11.81102361" 30
    15-15.5 46 13-13.5 12.007874" 30.5
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